1. Introduction
The Telco Collective Pty Ltd (ABN 90 648 623 956) and its associated brands — Voipy, Cybery, and BusinessICT Sydney — (collectively referred to as "we", "us", or "our") are committed to protecting the privacy of your personal information.
This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website (www.thetc.com.au), submitting a form, responding to an advertisement, or engaging with us through social media platforms including Facebook and Instagram, you consent to the collection and use of your information as described in this policy.
2. Information We Collect
We may collect the following types of personal information:
- Full name
- Email address
- Phone number
- Business name and job title
- Mailing or business address
- Website URL
- Information provided through contact forms, lead forms, and enquiry forms
- Information submitted via Facebook Lead Ads and Instagram Lead Ads
- Payment and billing information (for service delivery)
- Technical information such as IP address, browser type, and device information
- Cookies and website usage data
3. How We Collect Information
We collect personal information through the following methods:
- Directly from you — when you fill in a form on our website, call us, email us, or meet with us in person
- Through social media advertising — including Facebook Lead Ads, Instagram Lead Ads, and other Meta advertising products
- Through our website — using cookies, analytics tools, and the Meta Pixel for conversion tracking
- From third parties — such as referral partners, industry databases, or publicly available sources
- When you subscribe to our newsletter, download a resource, or register for an event
4. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your enquiry or request for information
- To provide, manage, and improve our telecommunications, cybersecurity, and ICT services
- To process and manage your account, billing, and service delivery
- To send you marketing communications, promotional offers, and updates about our services (with your consent)
- To run targeted advertising campaigns on Facebook, Instagram, and other platforms
- To measure and analyse the effectiveness of our advertising and marketing campaigns
- To comply with legal obligations and regulatory requirements
- To improve our website, products, and customer experience
5. Facebook & Instagram Lead Ads
When you submit your information through a Facebook or Instagram Lead Ad, your personal data (such as name, email, and phone number) is collected by Meta Platforms, Inc. and shared with us for the purpose of responding to your enquiry.
By submitting a Lead Ad form, you consent to us receiving and using your information as described in this policy. We will only use the data collected through Lead Ads for the purposes stated at the time of collection, such as contacting you about our products and services, providing a quote, or scheduling a consultation.
We do not sell, rent, or trade your personal information to any third party. Your data is stored securely and handled in accordance with both this Privacy Policy and Meta's Lead Ads Terms of Service.
6. Meta Pixel & Tracking Technologies
Our website uses the Meta Pixel (formerly Facebook Pixel), cookies, and similar tracking technologies to understand how visitors interact with our website and to measure the effectiveness of our Facebook and Instagram advertising campaigns.
The Meta Pixel may collect information such as your IP address, browser type, pages visited, and actions taken on our website. This information is used to create custom audiences, retarget website visitors, and optimise ad delivery.
You can manage your cookie preferences through your browser settings. You can also opt out of personalised advertising by adjusting your ad preferences on Facebook at www.facebook.com/adpreferences.
7. Disclosure of Your Information
We may share your personal information with:
- Our associated brands — Voipy, Cybery, and BusinessICT Sydney — for the purpose of providing relevant services
- Our trusted service providers and partners who assist us in delivering our services, including IT support, billing, and customer management platforms
- Advertising platforms such as Meta (Facebook/Instagram) for the purpose of targeted advertising and campaign measurement
- Professional advisors including accountants, lawyers, and auditors
- Government or regulatory authorities where required by law
We require all third parties to respect the security of your personal information and to treat it in accordance with applicable laws.
8. Cross-Border Data Disclosure (APP 8)
Some of the third-party services we use may store or process your personal information on servers located outside of Australia. These services may include:
- Meta Platforms, Inc. (Facebook/Instagram) — data processed in the United States and other jurisdictions for advertising, Lead Ads, and Pixel tracking
- Cloud-based platforms used for customer relationship management (CRM), project management, and business operations
- Email marketing and communication platforms
- Payment processing and billing systems
Before disclosing your personal information to an overseas recipient, we take reasonable steps to ensure that the recipient complies with the Australian Privacy Principles (APPs) or is subject to a law or binding scheme that is substantially similar to the APPs. Where this is not possible, we will seek your consent before making the disclosure.
By providing us with your personal information — including through Facebook or Instagram Lead Ads — you consent to the disclosure of your information to overseas recipients where necessary for the provision of our services. We remain accountable for the handling of your personal information by overseas recipients under Australian Privacy Principle 8.
9. Data Storage & Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:
- Secure storage of electronic data with access controls and encryption
- Restricted access to personal information on a need-to-know basis
- Regular security reviews and updates to our systems
- Use of secure, reputable third-party platforms for data storage and processing
While we take all reasonable precautions, no method of electronic storage or transmission is 100% secure. We cannot guarantee the absolute security of your data.
10. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your information is no longer needed, we will securely delete or de-identify it.
11. Notifiable Data Breaches (NDB Scheme)
In accordance with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988, we are required to notify affected individuals and the Office of the Australian Information Commissioner (OAIC) if a data breach is likely to result in serious harm.
If we become aware of a data breach involving your personal information, we will:
- Promptly assess whether the breach is likely to result in serious harm to any affected individuals
- Take immediate steps to contain the breach and mitigate any potential harm
- Notify the OAIC and all affected individuals as soon as practicable if the breach meets the threshold for notification
- Provide clear information about the breach, the type of data involved, and recommended steps you can take to protect yourself
We maintain a Data Breach Response Plan and regularly review our processes to ensure we can respond quickly and effectively in the event of a breach.
12. Your Rights
Under the Australian Privacy Act, you have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate, incomplete, or outdated information
- Request deletion of your personal information (subject to legal obligations)
- Opt out of receiving marketing communications at any time
- Withdraw your consent to the processing of your personal data
- Lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC)To exercise any of these rights, please contact us using the details provided below.
13. Opt-Out & Unsubscribe
You may opt out of receiving marketing communications from us at any time by:
- Clicking the “Unsubscribe” link in any marketing email we send you
- Contacting us directly via email or phone (details below)
- Adjusting your ad preferences on Facebook at www.facebook.com/adpreferences
Please note that even if you opt out of marketing communications, we may still contact you regarding service-related matters, billing, or legal obligations.
14. Third-Party Links
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to read the privacy policies of any website you visit.
15. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on our website with an updated "Last Updated" date. We encourage you to review this policy periodically.
17. Complaints
If you believe we have breached the Australian Privacy Principles or have a complaint about how we handle your personal information, please contact us using the details below. We will investigate your complaint and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Email: [email protected]
18. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
The Telco Collective Pty Ltd
ABN: 90 648 623 956
Website: www.thetc.com.au
Phone: 1300 500 500
Email: [email protected]
